NEW SCAM ALERT: Vehicle licence (rego) renewal phishing emails - June 2021

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services

Accessibility statement

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • use most of the website with a keyboard or speech recognition software
  • access most of the website using a screen reader.

We’ve also made the website text as easy as possible to understand.

Our commitment to accessible websites

We signed the NZ Government’s Accessibility Charter in November 2018. Over the next 5 years, we’re committed to making our information for the public accessible to everyone in a way that meets their individual needs and promotes their independence and dignity.

This means we need to:

  • work towards our websites meeting the New Zealand Government Web standards
  • make sure our forms, correspondence, pamphlets, brochures, videos, and any other means of interacting with the public are available in a range of accessible formats
  • make sure that vendors who are developing or designing for us also comply with accessibility standards and requirements
  • respond positively when customers draw our attention to instances of inaccessibility in our information and processes and work to resolve it.

We have audited the accessibility of this site to discover how we’re doing and where we can improve. We know some parts of this website are not fully accessible. For example:

  • some links including images don’t have link text
  • many of our PDF documents may not be fully accessible to screen reader software
  • some of our online forms are difficult to use with just a keyboard
  • content we don’t own where we have limited ability to address accessibility.

What we’re doing to improve accessibility

We know that making a website accessible is an ongoing project and are working to resolve all identified accessibility issues which are within our control.

We will regularly monitor the accessibility of the website and encourage our content editors and web developers to keep up to date with the latest accessibility best practice.

Improving accessibility over time

On a large site like this, some accessibility issues can only be fixed one page at a time. While we’re trying to make sure that any new content published is accessible, we’re trying to fix existing content as we find it.


Most of our pre-recorded videos aren’t fully accessible.

Starting in 2020, we’re working to add captions and descriptive text transcripts to new videos. Over time, we’ll investigate alternate formats where appropriate.


On some pages we need to work on improving our link text to make it clearer.


Headings make it easier to read web pages. Some pages have missing or confusing headings, so we’re going to work on improving them.


Non-HTML documents like PDFs and Word documents can have accessibility issues. We’re working to make these more accessible over time.

Other technical and web development issues

We have some additional technical issues that affect some of our pages.

  • Decorative images need to be hidden from screen readers.
  • Meaningful images need to be described to screen readers.
  • Autocomplete isn’t available for people putting their own information into a form.
  • Links are hard to spot among the rest of the page content.
  • Some words/icons/buttons are hard to see against their background.
  • People must be able to start, pause or hide any moving content on a page.
  • You can’t see where you are on the page if you only use a keyboard.

What we’ve already been doing

After our initial audit we identified some site improvements. We’re working our way through these and trying to make sure that new content we produce is accessible. As part of this work, we've already fixed these technical issues:

  • Links/buttons have no name to describe their action.
  • HTML does not fully conform to specification.
  • Language of this site should be correctly identified as NZ English.
  • Error messages need to help people easily correct mistakes in forms.
  • People using screen readers can’t easily follow page structure.
  • Buttons and links don’t always behave the way they should.
  • Lists must be identified correctly.

Technical information about this website’s accessibility

Waka Kotahi NZ Transport Agency is committed to making its websites accessible, in accordance with the NZ Government Web Standards, specifically the Web Accessibility Standard 1.1 and the Web Usability Standard 1.3.

Web Accessibility Standard 1.1(external link)

Web Usability Standard 1.3(external link)

This website aims to be compliant with the Web Content Accessibility Guidelines WCAG version 2.1 AA standard.

How we tested this website

This website was most recently tested on 12 December 2019 by our in-house expert using a mix of automated and manual testing methods.

Due to time constraints, we were unable to test every page on the site. We prioritised the most commonly used pages on:

  • the main site for Waka Kotahi NZ Transport Agency
  • most commonly used online services.

What to do if you can't access parts of this website

Email us if you have any accessibility feedback for us, need support accessing content on our website, or want to request content in an alternate accessible format.


Contacting us by phone

We recommend a text relay service for people who want to call us and are D/deaf, Deafblind, hearing impaired or have a speech impediment.

NZ Relay service(external link)