CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Contact us

We're currently experiencing higher than normal volumes of calls and emails, leading to significant wait times of more than 15 minutes. If your query isn't urgent, please read our common questions, or consider contacting us at a later date.

Common questions

Transport temporary relief package (RUC discount)

We understand that these delays may cause frustration and we appreciate your patience.

To help our teams manage volumes, please don't phone if you've already sent an enquiry by email, unless it's urgent.


Ways to get in touch

Common questions

Find answers to our most commonly asked questions.

How can I tell you my new home or company address? You can change your address online(external link)
How do I tell you I've sold a vehicle?

You can let us know you’ve sold a vehicle online(external link)

How do I convert my overseas driver licence to a New Zealand one? Convert your overseas driver licence
What do I need to know about driving in New Zealand? Who can drive on New Zealand roads, and what you need to have while driving
Where can I pay for my toll with cash or EFTPOS? BP and Caltex stations where you can pay for your toll with cash or EFTPOS
Where’s the nearest driver licensing agent? Driver licensing agents in your area
I haven’t received my vehicle licence (rego) label yet. What do I do?

It should arrive in the post within five working days.

If you’ve renewed online and your licence label hasn’t arrived within seven working days, please call us on 0800 108 809.

Vehicle licensing (rego)

Where can I find a list of CoF (certificate of fitness) agents? Look in the Yellow Pages to find your nearest agent.(external link)
Where can I find a WoF (warrant of fitness) agent?

There are around 3200 WoF agents in New Zealand.

Find a WoF agent in The Yellow Pages(external link)

How can I get CCTV footage of a traffic incident?

Send your request to

I damaged my car on a state highway road, what should I do?

Your insurer should be your first point of contact if your vehicle is damaged. Alternatively, you can complete a Request for compensation for vehicle damage form if you'd like Waka Kotahi and the relevant road contractor to investigate directly. 

Vehicle damaged on a state highway

Driver licensing, motor vehicle and tolling frequently asked questions

Feedback and complaints

Call us

Our contact centre and support teams are receiving high volumes of phone calls, emails and applications. This means we can’t respond to our customers as quickly as we’d like to.

For non-urgent matters, please follow the link below and we will aim to respond within 15 business days.

Send us a question or feedback

We acknowledge the impact this has on our customers and we are working hard to answer your phone calls and respond to emails as soon as possible.

You should receive your label within 5 working days of renewing your rego online.

If you haven’t received it within 5 working days, please check we have your address correct online.

Check or change your contact details(external link)

If you still haven’t received your label after 7 working days, and you urgently need it, give us a call on 0800 108 809.

Contact centre Freephone number
Motor vehicle licensing and registrations 0800 108 809
Road user charges (RUC) 0800 655 644
Driver licensing 0800 822 422
Tolling 0800 40 20 20
Latest highway information (open 24 hours every day) 0800 4 HIGHWAYS (0800 44 44 49)
Report issues impacting travel on our state highways (open 24 hours every day) 0800 4 HIGHWAYS (0800 44 44 49)
Drive(external link)
(Young driver programme)
0800 772 284
If you’re calling from overseas +64 6 953 6200 (local toll charges may apply)
Mr Q’s Auto Warrants of Fitness 0800 154 793

Call recording privacy statement

Clean Car Standard enquiry

Visit the Clean Car Standard web page for more information. If you are an importer and would like to speak with one of the Clean Car Standard team please call 0800 141 801.

Clean Car Standard

Media enquiry

For media enquiries, talk to one of our media team.

Media contacts

Making an Official Information Act (OIA) request

Find out how to make a request to the Waka Kotahi NZ Transport Agency for information that we hold.

Make an OIA request

Report a phishing scam

Find out how to report a phishing scam to Waka Kotahi.

Report a phishing scam

Our corporate offices

Please note that these are corporate offices and that public services are unavailable at these offices.

Please refer to the common questions at the top of this page to find the appropriate agent for driver licensing, booking a practical driving test, renewing regos, vehicle certification (eg warrant of fitness) and where to pay for tolls.

  • Head Office

    Victoria Arcade
    50 Victoria Street

    Private Bag 6995
    Marion Square
    Wellington 6141
    New Zealand

    Telephone: +64 4 894 5400
    Fax: +64 4 894 6100

    Close Back to top
  • Auckland

    Level 5, AON Centre
    29 Customs Street West

    Private Bag 106602
    Auckland City
    Auckland 1143
    New Zealand

    Telephone: +64 9 969 9800

    Close Back to top
  • Tauranga

    3rd Floor, Harrington House
    32 Harington Street

    PO Box 13055
    Tauranga Central
    Tauranga 3141
    New Zealand

    Telephone: +64 7 927 6009
    Fax: +64 7 578 2909

    Close Back to top
  • Hamilton

    Level 1, Deloitte Building
    24 Anzac Parade

    PO Box 973
    Waikato Mail Centre
    Hamilton 3240
    New Zealand

    Telephone: +64 7 958 7220
    Fax: +64 7 957 1437

    Close Back to top
  • Gisborne

    The Gisborne office is currently closed in response to the ongoing weather event across the North Island. An update on when the office will re-open will be advised as soon as possible.

    BNZ Partners Building
    67 Customhouse Street

    PO Box 1255
    Gisborne 4040
    New Zealand

    Close Back to top
  • Napier

    The Napier office is currently closed in response to the ongoing weather event across the North Island. An update on when the office will re-open will be advised as soon as possible.

    Level 2, Dunvegan House
    215 Hastings Street

    PO Box 740
    Napier 4140
    New Zealand

    Telephone: +64 6 974 5520
    Fax: +64 6 974 5529

    Close Back to top
  • Wellington

    The Majestic Centre
    100 Willis Street

    PO Box 5084
    Wellington 6140
    New Zealand

    Telephone: +64 4 894 5200
    Fax: +64 4 894 3305v

    Close Back to top
  • Blenheim

    Marlborough Roads
    Unit 2.4, Level 1, The Forum
    52 Market Street

    Marlborough Roads
    PO Box 1031
    Blenheim 7240
    New Zealand

    Telephone: +64 3 520 8330
    Fax: +64 3 577 5309

    Close Back to top
  • Christchurch

    Level 1, BNZ Centre
    120 Hereford Street

    PO Box 1479
    Christchurch 8140
    New Zealand

    Telephone: +64 3 964 2800
    Fax: +64 3 353 9499

    Close Back to top
  • Dunedin

    Level 2, AA Centre
    450 Moray Place

    PO Box 5245
    Moray Place
    Dunedin 9058
    New Zealand

    Telephone: +64 3 951 3009
    Fax: +64 3 951 3013

    Close Back to top