TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

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Chain of responsibility

What is the chain of responsibility?

The chain of responsibility holds that all the people who influence drivers' behaviour and compliance should, and must, be held accountable if that influence results in non-compliance with traffic rules and laws.

The other people in the chain include from those consigning the the goods, those receiving the goods, and company directors. Everyone involved can be held accountable and there are penalties that can apply.

The chain of responsibility is responsibility shared, not transferred.

Who is in the chain?

A person is part of the chain of responsibility if their actions, inactions or decisions affect road transport operations. This could include a person who:

  • consigns goods
  • packs goods
  • loads goods
  • operates and/or drives a vehicle moving goods
  • plans the pick-up and/or delivery of goods
  • dispatches the vehicle moving goods
  • receives goods.

The chain can also include 'third parties', such as transport users or customers.

What are the influencing behaviours?

Behaviours that could lead drivers or operators to breach the rules or laws include:

  • causing or influencing a driver to exceed speed limits
  • causing or influencing a driver not to comply with work-time, rest-time and logbook requirements (including a failure to maintain a logbook or falsifying logbook records)
  • causing or requiring a driver to operate a vehicle that exceeds its maximum gross weight.

What are the penalties?

A person convicted of a chain of responsibility offence can be fined up to $25,000.