An overview to using the Total Mobility scheme and contact information for regions operating the scheme in New Zealand.
This guide provides an overview for Total Mobility scheme users and contact information for regions operating the scheme in New Zealand.
Funded in partnership by local and central government, the Total Mobility scheme assists eligible people, with long-term impairments to access appropriate transport to meet their daily needs and enhance their community participation. This assistance is provided in the form of subsidised door to door transport services wherever scheme transport providers operate.
The scheme is managed and operated by regional councils.
Scheme users are issued with an electronic card or a book of vouchers. You can obtain an electronic card or vouchers from the relevant regional council. Total mobility subsidies can be claimed anywhere in New Zealand where the scheme operates.
The subsidy per trip is 75% of the fare, up to a maximum subsidy. The maximum subsidy varies between regions; these costs are available under the regional information in this guide. If the total fare is more than the maximum subsidy you must meet the additional cost.
While this guide provides information about the Total Mobility scheme, it does not guarantee travel. Factors outside of the control of Waka Kotahi may influence the availability of users to travel, such as individual regional council policies on subsidising out-of-town travel.
In addition, while the scheme has widespread support, individual transport operators may refuse to honour the card and/or vouchers. We recommend that you book your transport service by phone or check with the operator that they accept the card or vouchers before you start your journey.