TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Rail safety fees and charges

Sections 59 and 60 of the Railways Act 2005(external link) (the Act) outlines how the regulations relating to fees and charges are determined for rail transport.

The Railways Regulations 2019(external link) (the Regulations) were gazetted on 28 November 2019, which replace the 2008 version, and this page has been created to summarise what these regulations mean for you as a rail participant.

Note: References have been made to the relevant regulations where appropriate.


Until the 2019 Regulations, rail licence fees and the charges for the activities the Safer Rail team perform (such as safety assessments) had remained unchanged since 2008. This is part of the reason Waka Kotahi NZ Transport Agency has been running at a deficit while performing the rail regulatory function.

The 2019 Regulations have been enacted with the intent of ensuring Waka Kotahi rail safety regulatory function is both sustainable and can continue to improve.

Read more about the 2018 rail safety regulator funding review