TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Night resealing work in Bayview to be postponed

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Contractors have delayed the start to overnight roadworks in Bayview, north of Napier.

Work to reseal the road was due to be carried out from Monday 23 January, overnight to minimise disruption for road users travelling through the area.

“Unfortunately our contractor has had to delay the work as a result of a resourcing shortage. The work will still go ahead and while exact timing is still to be confirmed, we’re expecting it to begin before the end of next month,” says Waka Kotahi’s Hawke’s Bay Journey Manager Andre Taylor.

“We realise this will have an impact on some people’s plans and we’re grateful for their understanding. We have worked hard to maintain the schedule, but unfortunately the delay is inevitable.

“We will advise residents and road users in plenty of time of the new schedule when confirmed.”

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