TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Plan ahead for traffic disruption on SH35 Awapuni Road


Waka Kotahi NZ Transport Agency is advising motorists in Gisborne to plan ahead for temporary changes to the road layout on Awapuni Road/State Highway 35 (SH35) between the intersections of Stanley Road and Grey Street, starting from Tuesday 5 to Friday 15 October 2021.

Altered lane layouts and a temporary speed restriction of 30km/h will be in place between the hours of 6am and 6pm during this period, to allow for manhole cover replacement, sign installation and vegetation works.

Access in and out of Roberts Road will be closed onto the highway. Residents will need to use Salisbury Road.

Motorists are advised to plan ahead and allow extra time for their journey.

The work is dependent on various factors, including weather, and may be completed early or extended at short notice.

Waka Kotahi thanks motorists and the community for their patience and understanding while these important works are underway

Plan ahead for a safe, enjoyable journey. Keep up to date with: