CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

SH1 between Pūhoi and Orewa to remain closed until further notice

The NZ Transport Agency has confirmed that State Highway 1 north of Auckland between Pūhoi and Orewa will be closed for an extended period today following a police incident.

The NZ Transport Agency has confirmed that State Highway 1 north of Auckland between Pūhoi and Orewa will be closed for an extended period today following a police incident.

Auckland Transport Operations Centre Manager Rua Pani is advising road users to delay or avoid travel in this area, until State Highway 1 reopens.

“State Highway 16 is the only alternative route for north-south traffic. There is no north-south access via the Hibiscus Coast Highway or east coast roads,” Ms Pani says.

“SH16 is not designed for large volume of traffic that may try to use it today so there will be congestion and delays.”

“We understand the inconvenience this will cause for road users and the significant impact it may have on Easter congestion.”

Motorists who must use SH16 are advised to leave SH1 at Silverdale or Warkworth. Motorists will be able to continue on SH1 north to reach the beachside communities at Orewa and Whangaparaoa and south to reach Warkworth, but there will be no through traffic.

“Police are conducting a criminal investigation at the scene of the incident and it’s likely to take most of the day,” Ms Pani says.

“If you do have to travel, please be aware that SH16 will also take longer than usual. Drivers should take extra care and allow extra time for their journey.”

The Transport Agency thanks drivers for their patience and understanding.

The following diversions are in place:

SH1 Northbound: Traffic is advised to exit at Silverdale, turn left onto Dairy Flat Hwy, right onto Kahikatea Flat road, right onto SH16 and travel north to Wellsford. Motorists can use West Coast Road to Warkworth however there are narrow bridges on this route. SH1 will remain open at Silverdale to allow access to Silverdale and Whangaparaoa however the SH1 is closed at Orewa. 

SH1 Southbound: Traffic is advised to exit SH1 at SH16 Wellsford, head south to Kahikatea Flat Rd back to Silverdale or carry on south to the SH16 North Western motorway. SH1 southbound is closed at Woodcocks Rd in Warkworth detour to SH16 via West Coast Rd.