TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

State Highway 2, Remutaka Hill, maintenance night closure coming next week


Regular users of State Highway 2 over the Remutaka Hill need to be ready for a planned night closure next week.

The route will be closed between 9pm Wednesday, 18 January and 4am Thursday, 19 January, for planned maintenance and slip prevention work. 

Running full overnight closures of the road reduces the number of daytime disruptions on the road and creates safer conditions for road crews and road users. It also allows the work to be completed faster and more efficiently.

Information for road users:

  • Light vehicles can be escorted at intervals across the hill behind a pilot vehicle. Bookings are essential and should be made in advance with
  • We cannot offer crossings of the Remutaka Hill during these maintenance closures unless a traveller has special circumstances and has booked.
  • Numbers are strictly limited. Travellers turning up without a booking risk being turned away or having to wait at the closure point until the road opens. Any additions to an escorted crossing are at the discretion of the hill manager on duty who must consider the safety of workers and travellers on the night.
  • More information about the closures can be found at
  • Access will be available for emergency services throughout the closures.

Waka Kotahi understands these closures may inconvenience some road users. We want to thank them for their patience and understanding as we carry out this essential work.

State Highway 2, Remutaka Hill. Planned night closures 2023:

Nights Start 9pm Finish 4am
1 Wednesday, 18 January 2023 Thursday, 19 January 2023
5 Sunday, 26 February 2023 Friday, 3 March 2023
1 Sunday, 16 April 2023 Monday, 17 April 2023
10 Sunday, 14 May 2023
Sunday, 21 May 2023
Friday, 19 May 2023
Friday, 26 May 2023
1 Sunday, 11 June 2023 Monday, 12 June 2023