CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

How to get started

Getting ready to make a claim

There are two primary types of RFT rebate claims:

  • Commercial: a business or organisations eligible fuel use
  • Private: personal home heating fuel use.

Commercial claim

To claim a regional fuel tax rebate, please keep a record of how much fuel you’ve purchased. You’ll also need to record how much of that fuel is used in the vehicles, machinery and vessels you want to claim a rebate for.

Make sure you keep your receipts and tax invoices, as you’ll need to provide these with your claims. You will be able to claim your rebate quarterly.

If you have a fuel storage tank (bulk tank), record how much fuel you have left in your tank(s) on the last day of each quarter. The dates to remember are:

  • 31 March
  • 30 June
  • 30 September
  • 31 December.

To make a commercial claim through Refunds Online you’ll need:

The first time you claim, you’ll also need your:

You’ll need to set up a user profile in our system first using your RealMe® identity. Find out more about RealMe®(external link)

Once you’ve set up your user profile, you’ll be able to register a business as a rebate customer, and add your eligible vehicles, vessels and bulk tanks to the rebate system.

Make a Commercial claim through Refunds Online(external link)

Private claim

To claim a regional fuel tax rebate, please keep a record of how much fuel you’ve purchased. You’ll also need to record what that fuel was used in.

Make sure you keep your receipts and tax invoices, as you’ll need to provide these with your claims.

To make a private claim through Refunds Online you’ll need:

To register as a rebate customer, you’ll need:

  • contact details
  • bank account details.

To make a home heating claim you’ll need:

  • customer number (provided by Waka Kotahi NZ Transport Agency upon successful registration)
  • digital copies of your fuel purchase invoice(s).

Make a Private claim through Refunds Online(external link)