TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Safety belt damage and replacement

Worn or damaged safety belts can be unsafe. They will probably be identified at your next warrant of fitness (WoF) or certificate of fitness (CoF) inspection. But for your own safety, get worn or damaged belts fixed as soon as you find any faults.

Common safety belt problems

  • Fraying and cuts to the belt material (also called the 'webbing'). Even a small tear can decrease strength by up to 60%. In a crash the belt could snap.

  • Fading of the belt. Prolonged exposure to sunlight reduces a belt’s strength and as a result it could snap in a crash.

  • Damaged buckles. In a crash, a damaged buckle could release the belt.

  • The belt won’t retract. The retractor makes your belt fit snugly. In a crash, a damaged retractor may fail to stop you from being thrown forward into the steering wheel, dashboard or windscreen.

If you have an older vehicle with worn or damaged safety belts you may have to replace them with webbing clamp safety belts in order to pass your WoF or CoF inspection.

Find out more about vehicle safety belt requirements.

Check who has to wear safety belts and when you must use child restraints.