CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Waka Kotahi NZ Transport Agency has moved away from the previous approach of utilising a range of different contract models in the maintenance business.

Having reviewed its asset management practices and procurement procedures for state highway maintenance and operations expenditure Waka Kotahi introduced a number of changes to its existing procedures to obtain greater value for money and improved customer satisfaction.

The key changes introduced by Waka Kotahi include:

  • Network outcomes contracts, which see Waka Kotahi take a more hands on approach with respect to strategic asset management and contract management
  • Increased contract tenure subject to supplier performance
  • Increased bundling of contract scope by type of activities and geographic area
  • Network outcomes contracts which are performance based using key performance indicators to ensure desired outcomes are achieved
  • Requirement for a minimum proportion of works undertaken by Subcontractors, average annual turnover
  • The establishment of a Network Outcomes team in the National Office to deliver better strategic asset management and nationally optimise investment across all state highway activities.

The Network Outcomes Contract (NOC) delivery is now almost exclusively used throughout the state highway network.

The core maintenance activities covered by the NOC include:

  • Network Management – asset management, journey management and safety management
  • Physical works – maintenance and renewals of sealed pavement, drainage and structures, environmental maintenance, traffic services and operational traffic services
  • Other network specific maintenance activities (eg tunnels) and local roads can be included as required.

The NOC provides for collaboration between Waka Kotahi and suppliers to achieve positive network outcomes. The performance framework, contract risk profile and management plans have been designed to bring the contractors practices and decision making processes into line with Waka Kothai goals and objectives for state highways.

A key driver of the NOC is continuous improvement. To ensure transparency, learnings and clarifications are captured this NOC discipline has been developed as a single source of relevant information.

For further information contact